Wildberries marketplace has resolved all disagreements in 12 points with order pick-up point owner partners. The agreement was previously reported on four points. This was reported by RIA Novosti sources.
The parties agreed to finalize the control system over the goods at each point, they will work together on issues related to the principles of calculating fines and bonuses for collection points. The site also agreed to a new format for working with defective products.
Also, representatives of the platform and partners agreed to create an impersonal feedback with the buyer on the emerging questions about the issuance of goods. In addition, the negotiators prepared joint proposals to improve the operation of the logistics system.
- On March 14, the owners of the distribution points came to the main office of the market in Moscow and threatened to close it due to the new working conditions. In particular, it was established that if a customer returns a replaced or defective product, the market discounts its cost to the employee of the withdrawal point. In addition, information appeared in the personal accounts of employees that if they have such a debt, they will not be able to withdraw their money from the system.
- On March 15, dozens of collection points in the Urals, Siberia and the Far East joined the strike against the new system of market fines.
- Subsequently, Wildberries began to remove goods from the collection point, whose employees are participating in the strike, and deactivate all collection points, whose representatives traveled to the Wildberries headquarters in Moscow on March 14.
- Earlier, the company called the information about the strike “not true” but admitted that it closed some distribution points that “choose uncivilized forms of dialogue, threaten platform representatives and try to disrupt the work of the office.”
- On March 16, Wildberries stopped accruing new fines on PIU owners for “substituting” property. The market also began to return money to the owners of the collection points, who were previously fined.
- On March 17, the marketplace created a special commission to resolve issues between marketplaces and Opora Rossii-based collection partners.
Author:
karina pardaeva
Source: RB
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