Idec notifies Nubank of lack of security and fraud in the app

HE Nubank received a notification describing cases of customers whose accounts were stolen and eventually lost money. or have loans executed in their name. The notice was sent last Thursday (06) by the Consumer Defense Institute (Idec).

According to Idec, action has been launched in recent weeks as there have been several reports of cases involving the bank on social networks, Reclame Aqui, and the website Consumidor.gov.br.

for Complaints accuse the app of lack of security as criminals manage to transfer people’s balance to third party accounts in seconds.. Idec points out that the main criticism of victims is that the financial institution does not have or use systems that prevent transactions that deviate from the standard.

In one report, one victim describes how “criminals managed to make four PIXs totaling 150,000 BRL in four minutes.” Yes, in just four minutes my father’s account was reset. He had never withdrawn more than R$250.00 from that account. However, Nubank’s anti-fraud system was unable to detect a problem with these operations”.

Idec’s notice gave Nubank 15 days to provide further details on the case and whether preventive measures were taken to prevent fraud, for example, against victims who had their cell phones stolen or stolen.

“Article 14 of the Consumer Defense Act (CDC) obliges the supplier to respond by repairing damages caused to consumers due to defects resulting from the provision of its services. In this way, it is the bank’s responsibility to ensure the quality and safety of the service provided without suffering any damage,” said Fábio Machado Pasin, attorney for Idec’s Financial Services Program.

Other side

HE Technology World He contacted Nubank to find out if the company would take a position on the subject. However, the bank had not yet appeared until the matter was closed.