In January 2020, the Brazilian Banks Federation (FEBRABAN) and the Brazilian Banks Association (ABBC) established the Payroll Loan Self-Regulation System. So far, 896 sanctions have been imposed on companies by the system, and financial institutions have already accumulated 3 million blocks in “Do Not Disturb” alone.
Setting off with the goal of “improving customer service in the provision of deductible loans in the country”, the project has three main goals, including the creation of a “Do Not Disturb”-like platform to block calls from companies and financial institutions. this service.
Between January 2020 and April 2022, nearly 3 million requests were registered to block unwanted calls in the payroll loan offer. The measure prohibits companies and financial institutions from communicating with registered numbers.
mutual interest
According to FEBRABAN President Isaac Sidney, it is in the interests of consumers and banks to impose administrative measures on banking correspondent companies. To improve product quality and increase transparency regarding contracted services, as commercial harassment can lead people to become over-indebted.
According to ABBC president Sílvia Scorsato, self-regulation has the role of protecting these consumers. “Consignment is a loan option widely used by Brazilians. It is important that your offer is made assertive and transparent so that consumers, especially the most vulnerable, understand the product and its system and choose to hire at the appropriate time.”
For the system, “any improper or illegal capture or processing of consumers’ personal data without their consent” is considered serious abuse. Participating banks must be committed to adopting best practices regarding the protection and processing of customers’ personal data.
Source: Tec Mundo
