If a fine was previously relied upon for violating a purchasing point’s business processes and service standards, it is now a warning and only in extreme cases that a tie is removed. The new mechanism will work in case of widespread violations at the collection point. In particular, this is the absence of a video camera and the customer is not given a package.
The company did this against the backdrop of a recent dispute with the owners of the pickup point.
Fire, flood, etc. of a collection point. New rules are also being introduced to notify Wildberries that it is closed due to force majeure. These rules are simplified and require only supporting documentation to be provided.
The new mechanism also addressed the inventory of pickup points: The procedure must be carried out within 24 hours with the security cameras turned on to avoid loss of property.
Source: Ferra
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