FAS recommended Wildberries to reject an abrupt change in working conditions

In addition, the online platform was recommended to introduce a mechanism for pre-trial dispute resolution and develop practices in such a way that “reasonable and proportionate conditions for users” are established.

The antitrust department specified that they expect a response to the company’s recommendations no later than May 30.

Wildberries said that they are actively interacting with FAS, have taken all the questions from the developing protocol, and will present the results on them.

Systematic violations of good practice may once again raise the question of direct regulation of the markets, which is what the sites’ counterparts are looking for, the newspaper writes.

• In November 2021, Wildberries began testing paid returns for users who reject 90% of the products. In April 2022, the court recognized that the site could not accept money from the buyer for the return of defective goods.
• At the beginning of March, the company had a conflict with the owners of the collection points (POP), whose complaints were related to the new system of fines. The changes suggested that PVZ had to reimburse the full cost of defective or replaced goods. Subsequently, the owners of the distribution points staged a “strike”.
• The site later canceled some of the fines and stopped accumulating new ones, also creating a conciliation commission to resolve disputes.
• In May, Wildberries sellers participated in a rally due to the write-off of about 2 billion rubles for advertising services. The company explained that sellers were opposed to billing for unpaid promotional services on the site. Most of them admitted that they used the “grey promotion” scheme, the market assures.