Cupertinos stand out for providing excellent customer service. The support is very good, not to mention the attention given before purchasing a device. Customer satisfaction is a factor highly valued by customers and users, but competition is stronger than ever. According to the latest PerfectRec report, Customer satisfaction with the latest iPhone has fallen since last January, leaving Samsung and the new S24 behind.

Apple’s iPhone drops in customer satisfaction and falls behind for the first time

Just last month there was a decline in customer satisfaction for the iPhone 15 Pro and Pro Max The iPhone 15 and 15 Plus are in a better position. The battery life factor was probably the key to this rating. PerfectRec is based on user-generated reviews on Google and determines the percentage of 5-star ratings.

The iPhone 15 Pro was notably below the iPhone 14 Pro and even the 13 Pro, which is worrying because Samsung therefore took the obvious lead. It is surprising that Samsung is already in first place, not because of the above-mentioned fact, but because it has been on the market for less than a month..

Customer satisfaction graph of Apple iPhone and Samsung Galaxy over time

As it was said, Google reviews matter, and 91% of reviews collected from the S24 and S24 Plus are 5 stars, in addition to 88% of the S24 Ultra. These are the highest among previous generations of Samsung’s Galaxy S series.

Time will be the key to faithfully determine the satisfaction of the competition

Notably, the iPhone 15 was released in September/October, so it has a stronger review base than Samsung phones. PerfectRec stated that it will monitor how customer satisfaction changes on the South Korean brand’s devices..

Customer satisfaction comparison between iPhone 15 and Galaxy S24 series

The highest satisfaction rate was on the Galaxy S24, reaching 91%.. It is followed by Galaxy S24 Plus with 84%. Finally, the Galaxy S24 Ultra reached 88%. There has been an increase in customer satisfaction since the S20 series, with the average range being 68%-72%, with the lowest value being 61% in the regular S22 series and 71% in the S21 Ultra series.

About iPhone 15 series, The highest rate of satisfaction is 15 Plus (77%) Although they outperform the iPhone 15 series by one percentage point, it is followed by the iPhone 15 Pro Max with 74%. The negative trend of the Pro series started last October. Although the Galaxy S24 Ultra has copied 4 things in particular from the iPhone 15 Pro Max, it is completely unusual for there to be a negative trend since it is the one that gets the newest functions. The Pro Max model is probably not that far behind because it one of the most positive improvements, the 5x optical zoom on the camera. Which is the best between iPhone 15 Pro Max and Samsung Galaxy S24 Ultra?