Samsung is in the center disputes related to the repair of your devices. Following news that the company will end its partnership with iFixit, a leaked document exposes the South Korean company’s questionable right-to-repair practices. Samsung will require technicians to provide all personal information of those they send to repair their phones, otherwise the company will not provide original parts.
Report 404 Medium showing parts of the new contract Samsung is offering to independent repairers. The technology giant is condition for the supply of original spare parts in exchange for the data of all people they send your device for repair. Technicians must submit a form containing details of the mobile phone along with name, address, telephone number, zip code and reason for the fault.
Perhaps the most absurd thing is that Samsung requires repair shops to report when a device is missing original parts. Under the terms of this agreement, if a technician discovers an AliExpress battery or other third-party part while disassembling your Galaxy, the technician will be required to disassemble it and notify Samsung immediately.
Other contract provisions limit the type of spare parts offered and prohibit repairs that involve soldering or handling the motherboard. In addition, independent shops will have to pay to obtain additional certification from Wise, an association that certifies repair skills, in exchange for an annual fee exceeding $200.
In accordance with 404, the contract is genuine. Some experts claim that Samsung is imposing stricter regulations making it difficult to access original spare parts. However, in some countries that have approved the right to repair, the signing of these agreements is not allowed.
Samsung is against the right to repair
It’s no secret that tech companies like Samsung and Apple make repairs more difficult. Devices like the iPhone 15 or Galaxy S23 Ultra score very low on the repairability scale. Mobile phone Samsung complicates access to the interior with adhesive and several layers of removable partswhich makes the process tedious.
After criticism and the enactment of the right to repair in the United States, Samsung has signed an agreement with iFixit to supply original spare parts and official guides. The partnership will allow any user to purchase parts for the Galaxy S20 or S21 and repair it without leaving home. Samsung said the DIY repair alternative “will help customers extend the life of their devices before recycling them.”
In the end, the alliance didn’t work out because Samsung has never followed this strategy. “Samsung doesn’t seem interested in doing repairs,” said Kyle Vince, CEO of iFixit, in an interview with the publication. Edge. Vince criticized the company for making a lot of noise and not keeping their word.
“Big press releases and ambitious initiatives mean little without follow-up. We’ve been through this with Samsung before with Galaxy Upcycling, the awesome device reuse idea we helped them announce. Then They tricked us and never let us go“
The head of iFixit went even further and noted that Samsung wants to profit only from unpaid labor. The South Koreans didn’t hold up their end of the deal and continued the trend of releasing increasingly less repairable Galaxy devices. “We tried to achieve this goal. God, we tried. But with such different priorities, we can no longer move forward,” he added.
Source: Hiper Textual
I’m Ben Stock, a highly experienced and passionate journalist with a career in the news industry spanning more than 10 years. I specialize in writing content for websites, including researching and interviewing sources to produce engaging articles. My current role is as an author at Gadget Onus, where I mainly cover the mobile section.
