In mid-2019, renowned tech analyst Ming-Chi Kuo predicted that Apple plans to stop producing the ‘butterfly’ keyboards that have been in MacBooks since 2015.
(We recommend reading: Apple will stop hiring and spending for next year).
Said and done, Kuo’s prediction came true at the end of the same year, and this innovation, launched with the promise of providing users with a better experience, -while it becomes quite controversial that it causes problems such as the keys getting stuck and malfunctioning after a while-Stopped by the tech company.
Now, more than two years later, Apple has been ordered to pay $50 million—218,583,989,182 Colombian pesos—in response to a class action lawsuit from buyers affected by these defective keyboards.
The preliminary agreement, quoted by media agency ‘Reuters’, was reached in federal court in San José, California (United States) on Monday night. There, Customers who purchased MacBook, MacBook Air and most MacBook Pro models between 2015-2019 will benefit from this payment.
(You may be interested: How superior will the A16 chip in the iPhone 14 be compared to its predecessors?)
Note that this ruling only applies to seven US states: California, Florida, Illinois, Michigan, New Jersey, New York, and Washington. It also requires the approval of a judge.
According to ‘Reuters, The lawsuit states that the company had prior knowledge that these keyboards were prone to malfunction, and that they had not only decided to hide this information, but marketed them as well.
According to the plaintiffs’ statements, the keys were “sticky” and stopped working because they got stuck. Also a small amount of dust or dirt made it difficult to write.
Finally, they strongly criticized Apple’s customer service, claiming that when they went through the relevant complaint and claim procedures, they were provided with replacement keyboards that had the same problems.
(Be sure to read: You can simulate an unfurnished room from the iPhone).
Although the company denies any misconduct, the outcome of this case in court did not support him.
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Source: Exame
