In 2022, almost 70% of surveyed Beeline customers said that the reliability of Internet monitoring in Moscow is associated with risk. At the same time, 63% of residents of the Moscow region noted an improvement in the quality of voice communication.
As the operator noted, the growth in the quality of services is also spread by the fact that 90% of customers are served online without pre-loading.
83% of survey participants said they don’t measure internet speed
People use communication services more, transmit videos and photos, listen to music, but do not pay attention to the exact value of mobile Internet speed. detection for clients of the quality of communication means how those applications that they have work. More than half of mobile subscribers are widespread, that they have enough speed for different Internet users. The main thing is that there is no plugging in consumption, it is growing and at the same time people believe that speed is not important to them.
— Eldar Murtazin, Lead Analyst, Mobile Research Group
Murtazin noted that speed is one of the main parameters for network settings. And the clients themselves often measure the speed in cases where the Internet does not work well for them. This indirectly creates satisfaction with the quality of service.
In Moscow, mobile Internet outside the city is more often used to watch videos. Most clients have enough speed in different people.
Over the past 3 years, beeline has really lost momentum in improving the quality of communication in Moscow and the Moscow region, this is confirmed by both our taste research and external ones. This result was achieved due to large investments in the development of the network and the work of a professional team of technical directors.
We managed to become leaders in average speed and continuous monitoring of the Internet in the Moscow metro (according to the results of a study by Telecom Daily *) and increase the speed in the Moscow region by one and a half times due to the redistribution of the frequency range from 3G to 4G.
— Biryukov, Regional Director of the Moscow Region of PJSC VimpelCom
However, most often they appear on the Internet to search for information, read news in instant messengers and use maps and navigators.
Source: Iphones RU
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