Features added to InetCore in 2023:
- Self-configuration of routers via a chatbot or voice bot;
- Diagnostic interface for experts with interactive scenarios;
- Automatic prediction of port usage;
- Advance notification of the need to replace equipment.
The company stated that the innovation led to a 15% decrease in the number of incidents related to Wi-Fi routers and a significant increase in the performance of the first line of support:
The new functionality has also accelerated the training of technical support staff thanks to interactive diagnostic scenarios, logging and automatic analysis of network data.
New employees now reach the performance levels of experienced professionals in just one month. Service experts’ satisfaction level with the new functionality was 73%.
Source: Ferra
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