Astra Group of Companies has launched a new resource for all users of its software products: a knowledge base. This is a structured collection of instructions, practical tips and answers to questions that arise in the process of working with Astra Linux OS and other IT solutions from the vendor.
Using a knowledge base provides several important benefits for both your audience and the business. In particular, you can get answers to many questions at any time without wasting time contacting technical support and waiting for a response from a specialist. All the necessary knowledge is collected in one place, they are reliable, relevant and useful, while all the articles are brought together in a single standard so that the knowledge base is easy to navigate. The developer’s experts will regularly audit them for relevance and completeness, after which they will immediately update or supplement the information, including when customer requests appear with questions, the answers to which have not yet been published.
For the convenience of users, Astra Group employees have implemented a feedback loop. All wishes are considered and work to improve the resource is built on their basis.
“The benefit of the knowledge base is obvious both for those who are used to finding solutions to problems on their own and for customers who have no experience with Linux-like software and therefore prefer live communication with a technical support specialist. Now there are a lot of such users, since there is a massive transition of organizations to Russian technologies, and the more actively the knowledge base is used, the more resources we can allocate for consulting by phone, mail, etc., and as a result, the quality and speed of the service of these channels will increase. In addition, we are now expanding the workforce and, thanks to the knowledge base, the training and adaptation of new employees will be faster. We plan to actively develop the knowledge base and have already outlined a number of improvements, and in the future we hope to expand this list upon receiving user feedback. It is this integrated approach that distinguishes a modern customer-oriented company that is a leader in the Russian IT industry,” says Yaroslav Bogomolov, Director of the Implementation and Support Division of Astra Group.
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Source: IXBT
