The owners of Ozon collection points in the Sverdlovsk region complained about delays in the delivery of goods, losses and departure of customers to other markets. This was reported by the Telegram channel “PVZ News: YaM, Ozone, VB”.
The company acknowledged the problem and said delivery times would return to normal within a week.
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According to the Telegram channel, “at the Koltsovo distribution center there was a huge queue of trucks with orders.” The drivers do not know the reasons for the delay. It is reported that one day of inactivity costs drivers 30-60 thousand rubles in losses.
At the same time, the owners of the collection points report that “every second order is not delivered on time.” At the end of May, market partners recorded losses due to postponements of delivery dates and observed a departure of customers to other markets.
According to PVZ News: YaM, Ozon, VB, about 50 owners of Ozon PVZ in the Sverdlovsk region have already signed a collective complaint to the market demanding compensation for losses.
The Ozon press service told RB.RU that they are aware of the problem and have already increased the number of workers at the facility.
“Over the next week, order delivery times will return to normal. “We immediately notified customers about the postponements and offered them to choose a new delivery date,” a company representative explained.
At the same time, Ozon noted that it will pay partner transportation companies for the entire time drivers are on the road, including downtime.
The situation in Yekaterinburg has no connection with the controls of the supervisory authorities, the company stressed.
“Regarding the complaint from the owners of the collection point. Ozon has more than 1,500 partner delivery points in Yekaterinburg and the Sverdlovsk region. Now we see a slight decrease in turnover, but as is traditional in the month of May, in June it is always compensated with an increase in purchases,” added the market representative.
Ozon described the information about “one in every two canceled orders” as “false”: “Despite the failure at the beginning of the month, in May 75% of orders reached customers on time. Typically, this value is between 80 and 85%.”
Author:
Anastasia Marina
Source: RB
I am a professional journalist and content creator with extensive experience writing for news websites. I currently work as an author at Gadget Onus, where I specialize in covering hot news topics. My written pieces have been published on some of the biggest media outlets around the world, including The Guardian and BBC News.
