Two months later, CrowdStrike apologizes for failure that led to global cyber outage

CrowdStrike apologizes for any inconvenience caused by problematic update It caused millions of Windows computers to crash worldwide on July 19. The cybersecurity company commented on the incident on Tuesday (24).

Speaking at a hearing in the United States Congress, the company’s chief executive, Adam Meyers, said: He apologized to customers and said the company he represents is investing in changes to prevent something similar from happening again.The incident affected banks, airports, stock exchanges, hospitals and companies in different segments.

“We are deeply saddened by this incident and We are determined to prevent it from happening again.” Meyers commented, addressing the US House Cybersecurity and Infrastructure Protection Subcommittee. He answered questions for about 90 minutes.

In one of them, a congressman asked the executive whether the artificial intelligence CrowdStrike uses to detect threats to systems could cause global failure. According to the spokesperson, AI had no impact on the process This resulted in the problematic update being pushed.

Changes to prevent new outages

Investigations conducted by the security company showed that a bug in the quality control system allowed a defective update to be sent, which was the cause of the entire crisis. Meyers commented at the hearing: Precautions have been taken to prevent further malfunctions. and losses.

According to the representative, extensive changes were implemented in the methods of testing and implementing updates, which helped optimize the procedure. According to Meyers, The company releases 10 to 12 configuration updates to its customers every 24 hours.

In addition to being accountable to legislators, CrowdStrike faces multiple lawsuits from its own shareholdersDelta Airlines customers have also taken legal action against the company responsible for the update after the issue led to multiple flight cancellations.