To use this function, after selecting the route and fare, you need to click on the ruble icon in the upper left corner of the screen. Then, passengers can submit their comments in the price detail section.
The support service will promptly respond to your request and provide clarification on cost calculations. Users will also be offered tips on saving money on future trips. All feedback will be analyzed to identify the most common causes of dissatisfaction and develop price control measures for the coming year.
Source: Ferra
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