The calls made to 911 service are not emergency, such as reports of homeless animals. AI may filter such calls and allow operators to focus on emergency issues. For example, some call centers already use AI to manage non -comprehensive calls in the US regions.
Artificial intelligence can also create encryption of calls and help distributors monitor important details. It can analyze call feelings by helping operators to respond correctly. In addition, AI can check the information twice to reduce the volume of the human factor, for example, send employees to the wrong address.
In major emergencies, AI can cope with sudden call explosions and guarantee that everyone will get the necessary assistance.
Source: Ferra
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