Registration reports that it will report a 15 -minute waiting time at the beginning of the call of customers in the UK, Ireland, France, Germany and Italy. The aim of this is to “activate the use of digital tools for independent solutions to problems”. HP representatives advise you to support using a “virtual representative için to obtain alternative solutions to the problem and get help through a smartphone.
According to The Observer The Register, the minimum waiting time means that it can take more time to answer customers’ questions, as they hopes in HP, it will encourage people to look for digital solutions. “This may be part of the efforts to increase the efficiency of the digital channels of the company and to reduce the number of calls to the call center,” the author said.
However, during the company’s social networks and support calls for support, users complain about helping to help because they do not understand the meaning of waiting for 15 minutes.
Source: Ferra
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