The Yandex.Food service will launch an industry commission that will resolve disputes with restaurants and shops that cooperate with Food. A company representative told RB.RU about this.
The commission will include representatives of businesses and restaurants, as well as experts from the restaurant and retail sector and members of professional associations, including the Federation of Restaurateurs and Hoteliers.
The task of the commission is to ensure transparency in the work of Yandex.Food and its partners.
You can go to the commission to challenge the disconnection of the service, as well as make inquiries about the regulations in force: from the principles of qualification of establishments to the requirements for the description of dishes and products.
The sectoral commission will be launched before the end of the summer. Its basic composition and working hours will appear later on the Yandex.Food website. You can also request to join there.
Who can become a committee member: Representatives of stores and restaurants that have collaborated with Food for more than a year process more than 30 orders per week. Also, your rating must be at least 4.8 and there must be no serious complaints from customers and couriers.
The principles governing the work of the platform with partners will be considered by the opening committee of the Advisory Council for the Development of the Yandex Ecosystem. If the committee decides that a rule needs to be improved, it can bring the matter back to the committee for discussion.
Author:
anastasia mariana
Source: RB

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