Tinkoff’s client, who made money from a mistake with the currency conversion rate, sued the bank for 1.3 million rubles, which the bank wrote off. The failure occurred in late February, when many bank customers were able to profitably exchange currency, but the bank wrote off money from their accounts.
RBC reported on the decision of the Perm District Court in favor of Tinkoff’s client.
The court ruled to recover 1.3 million rubles from the bank in favor of his client. The requirements were partially met: the amount of moral damage was estimated at 5 thousand rubles. The court also imposed a fine of 323 thousand rubles.
At the end of February, Tinkoff Bank experienced what the bank itself called a technical glitch: customers were able to profitably exchange rubles for dollars and euros by buying pounds sterling. Thus, one US dollar cost them 88 rubles, while its market price was 150 rubles.
After the incident, the bank canceled the money earned by customers from their accounts. The clients sued the bank. Tinkoff said they would file counterclaims. The bank called the clients’ actions “abuse of the terms of the service agreement.” Damage from the operations was estimated at $7 million.
Author:
Kirill Bilyk
Source: RB
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