Shopee announced one more increase in the minimum value of free shipping. As of October 1, 2022, products with special seals will be transported from a single product. Minimum purchase amount to get free shipping is between R$30 and R$40. In May, the online store had increased the minimum amount from R$20 to R$30.
For unsealed items, the minimum value for free shipping will increase from R$60 to R$70 in October. Previously, this selection cost R$50.
Despite raising the minimum value, e-commerce kept 3-month coupon giving 50% off shipping (both for sellers who do Free Shipping Program and for those who don’t). Free shipping coupons will remain at 2 per month for merchants that are part of the program, while merchants that are not part of the program will no longer have coupons. Check out the table with the new values and rules below:
“The 2-month free shipping coupon will be exclusive to orders at participating merchants’ stores. [do Programa de Frete Grátis]. These coupons will not be valid in stores owned by vendors who do not comply with the program,” explains the store rules.
customer complaints
The new increase in the free shipping minimum has angered many on social media. Users who were already complaining about the R$30 value raised the tone of their criticism as it required at least R$40 to avoid shipping charges.
As in these cases, Twitter was one of the main platforms used to channel the anger of those who love to shop from Shopee. Check out some of the reactions to the announcement below:
and from 1st October the minimum free shipping from shopee will be R$39. only defeat in the life of the poor?? pic.twitter.com/5qIE43s8Zq
— Best Promotions Br | Coupons & Promotions (@BestPromosBr) September 23, 2022
Shopee, great things stopped happening the moment you took out the free shipping coupon with no minimum value
– any (@anygnclvs) September 21, 2022
my brother, shopee’s free shipping is 39 real, it’s impossible to buy from there, if I have to pay three times the money, what’s the point of finding it cheap so I don’t pay five times the shipping fee?
— Supie/Milo??? (@dinoenby_) September 23, 2022
Petition for Shopee to return with shipping coupons over 20 reais
– old mood (@howarddfanpage) September 21, 2022
Ah @shopee_br, I just got the free shipping update email and you manage to make life worse every day for both seller and buyer. After 10/01, I think goodbye from the platform.
— BraatzMan (@rafaelbraatz) September 23, 2022
I’m surprised that from October 1st, the minimum free shipping from shopee has increased to 39 reais ?????? BRAZIL ENEMY SHOPEE
— Maya??? (@_crfmayara) September 23, 2022
with at least 39 lol free shipping shopee is getting worse day by day you won’t get anything else
– bia (@hwamaze) September 23, 2022
What does Shopee say?
HE TecMundo Contacted Shopee to learn more about the new free shipping rules. In a note, the company justified that it was “building an inclusive ecosystem that makes buying and selling accessible to everyone.”
Another quote from the response states, “In addition to supporting Brazilian entrepreneurs to take advantage of the growth of the digital economy, we offer a number of benefits for consumers to save money on online purchases”.
Shopee also announced that in addition to the always-available offers and coupons, special offers will continue to be held each month, such as Shopee Days, which are often double dates. The next promotion of its kind will take place on Monday, October 10 (10/10).
*Updated by Shopee’s note on 23.09.2022 at 17:25. In addition, the information that the virtual store has increased the monthly coupon amount that provides 50% discount on cargo from 1 to 3 has been fixed. In fact, as of October 1, 2022, member merchants participating or not participating in the Free Shipping Program will continue to offer 3 such coupons.
Source: Tec Mundo
