According to the expert, this type of communication with the bank provides “a wide range of services and feedback options.” At the same time, Telegram channels are quite limited in the amount of information provided.
Tosunyan acknowledged that Telegram is widely used by customers, but that any alternative to Internet banking is unlikely to become a real competitor in the near future.
Recall that the Governor of the Central Bank of Russia Elvira Nabiullina previously said that providing services to customers of Russian banks through Telegram channels does not pose technological risks. But she also warned that scammers use it often. Therefore, you should be wary of them.
Source: Ferra
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