Microsoft updates its productivity apps with artificial intelligence

Microsoft has announced a series of product updates that leverage artificial intelligence (AI) in its portfolio. There is Power Platform and Dynamic 365 which includes the Copilot featureThe same service tag used by GitHub.

The first is a set of low-code tools for building apps and workflows. The second is for enterprise resource planning and customer relationship management.

Dynamics 365 has a Co-Pilot. The tool will automate repetitive sales and customer service tasks. They can write email responses, draft “contextual responses”, resolve customer queries via chat, and create summaries of company-organized meetings. suits for Outlook.

To train AI, Microsoft assures that it does not use customer data. “We use major language models to combine business data with key information to generate tailor-made responses for each customer,” said Charles Lamanna, CVP of Business Applications and Platforms at Microsoft.

Again, among the innovations announced by Microsoft, A new GPT model in the AI ​​Builder tool will be complemented with speech boosters. Allows text creation features to be added to Power Automate and Power Apps, such as summarizing weekly reports or getting help generating ideas for targeted content.

“Artificial intelligence-generated content is always clearly labeled and users are encouraged to check its accuracy before use. When relevant, we also cite the sources from which the response was obtained to allow the user to better verify the accuracy of the response.”