There was an instability in the Nubank app this Monday afternoon (03), which prevented payment of bills, transfers via Pix, checking balances and other transactions. The bank’s customers actually reported that we couldn’t open the app.
According to this Down Detectorfor Complaints about the service started to increase around 3:40 pm. (Brazilian time). As of 16:10, the number of complaints already exceeds 2,700.
HE Down Detector however, he pointed out that the overwhelming majority (94%) of criticism from users was about logging into the app. The instability has caused several people to turn to Twitter to talk about the situation. Check out some of the posts below:
Is your nubank live too?
— samanta (@eutessmer) April 3, 2023
Your Nubank app won’t open, do something because my money is all there
– robs (@sterco_tony) April 3, 2023
Every time nubank stops working, I run to twitter to make sure the app actually crashes kkkkk what a shame pic.twitter.com/vi6Hoi710x
– Bad Migs (@bldlineinflames) April 3, 2023
MY NUBANK FRIEND I HAVE BILLS TO PAY!!! Stop the Joke pic.twitter.com/tjIhqIiCE
— ruan 666¹# (@_ruaanmorais) April 3, 2023
My Nubank application does not open, it stays on the nubank logo. Anyone get this error?
— Fabin TV (@fabin_tv) April 3, 2023
NUBANK Q HATE pic.twitter.com/qYFp67hMpm
— Gabu?? (@gabuzin43) April 3, 2023
Other side
in the statement sent Technology WorldHE Nubank confirmed the issuealthough it does not specify what exactly is the error in the system.
“Nubank has identified that some of our customer base is having difficulty accessing the app. We are sorry for what happened and inform you that our engineering team is working to resolve this issue as quickly and efficiently as possible,” he said.
[Atualização – 03/04/2023, às 18h20]: In a new note posted Technology WorldNubank reported that the banking services of the application returned to normal around 18.00.
“Nubank reported that the issue with our customer base accessing the app this afternoon (3/5) has already been resolved. We are sorry for what happened and if the customer still encounters any unavailability, our advice is to update the app directly on Google Play app”, says the full description.
Source: Tec Mundo
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