The relevant lawsuit against the company was opened by Rospotrebnadzor, and the court convinced him on April 13, 2023.
According to the law, the buyers have the right to demand the replacement of the defective goods, the removal or return of the defective goods. According to representatives of Rospotrebnadzor, charging for the return of marriage is a violation of the law.
Wildberries is appealing the court decision, believing that the case has not been fully addressed, and plans to appeal it.
Company officials emphasized that the return of defective products is free of charge for buyers. The fee is charged only in case of abuse of free services, when the goods turn out to be of suitable quality, and when customers order a large number of things with a small percentage of refund.
Source: Ferra
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