HP trying to fix bug that made printers unusable

A problematic firmware update recently released by HP that is preventing some HP printers from working properly, should get a fix soon. This is what the manufacturer reported BleepingComputer last Saturday (20).

Bug reports began to surface on multiple platforms in the first week of May, with posts from netizens in the United States, Australia, United Kingdom, Poland, France, Netherlands, Germany and New Zealand. According to complaints, some models of the OfficeJet line started to malfunction as soon as they received the update.

After installing the new firmware, the affected equipment blue screen with error “83C0000B” on touch screen. In this way, the machines became unusable as they no longer work, according to complaints made by the owners.

Contacting the publication, the manufacturer acknowledged the issue and said it affects “a limited number of HP OfficeJet Pro 9020e printers”. The list of affected models includes: HP OfficeJet Pro 9022e, HP OfficeJet Pro 9025e, HP OfficeJet Pro 9020eAll-in-One, and HP OfficeJet Pro 9025e All-in-One Printer versions.

workaround

Although he reported that he was working on a solution for hp officejet printer error, the manufacturer has not set a deadline to make the fix available. One company recommendation is for affected customers to contact brand support via the HP website for assistance.

While there is no solution, there is an alternative offered by the owners on the company’s discussion forum. disable printer internet connection until fix is ​​available. Since the problematic firmware update is performed automatically, the disconnected equipment does not receive the update and continues its normal operation.