This function will be available on both Android smartphones and iPhones (Google app for iOS). The purpose of “talking to a representative in real time” is for the functionality to not only reach the company, but also instantly justify the purpose of the user’s call so that the company representative understands what the conversation is about, thus reducing time. .
The new feature is that when calling support, it stays in standby mode if a free expert is not available, and the Pixel will call the user back when the support specialist is available. This is different from Pixel’s existing “Hold for Me” feature, which is “Talk to a Live Representative” feature that only activates when the user is put on hold to get a response from support.
In fact, “Talk to an agent in real time” is a dialogue automation with the support of the user device.
Source: Ferra
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