In the United States, Adobe was sued because its subscription cancellation mechanism was too complex. We are talking about an annual plan with monthly payment, where the terms are written in small print behind hidden fields and hyperlinks.
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The statement filed with the Department of Justice claims that the company hides the conditions for paid cancellation and deliberately makes the process difficult. In addition, Adobe does not announce anywhere the amount of the commission for early cancellation of such a subscription, while “the amount can reach hundreds of dollars.”
To cancel a subscription, the user must go through a complex process that involves a series of pages and pop-ups. Calls to technical support do not help: clients are transferred from one operator to another, and then the connection is completely interrupted, you have to call again and explain the same thing several times.
Adobe is one of the world’s largest developers of graphic design products, including Photoshop, Premiere Pro, Illustrator, and others.
The company ceased operations in Russia in March 2022; Adobe subsequently began renewing licenses for its products free of charge for users in the Russian Federation.
Author:
Karina Pardaeva
Source: RB
I am a professional journalist and content creator with extensive experience writing for news websites. I currently work as an author at Gadget Onus, where I specialize in covering hot news topics. My written pieces have been published on some of the biggest media outlets around the world, including The Guardian and BBC News.
