Ame Digital account will be closed; see what to do if you have money in your account

Americanas announced this Monday (02) that the Ame Digital Payment Account will be terminated. platform will be replaced by a new “Loyalty Program”.

You can continue to use your account until November 2 this year, but You can only spend your existing balance — so you can not deposit new amounts. The company explains what cashback or cash balance on the platform is on its official “Frequently Asked Questions” page must be used by November 2nd of this year.

If your account has zero balance, Will close in 30 daysThe procedure complies with the conditions set forth in Ame’s Terms and Conditions of Use.

“Since last year, the Americanas ecosystem has been undergoing a major transformation. Now, in a new phase, Ame will take on another role and focus its solutions on a new Americanas Loyalty Program,” the company said in an email to customers.

“Once this Programme is launched, you will be able to enjoy a range of benefits and experiences at Americanas, as well as even more benefits, whether purchased at physical points of sale or through the website and app,” the company continued.

now There are no details about this new Americanas loyalty programCurrently, the platform maintains a free loyalty program, Americana Mais, which guarantees free and unlimited shipping on selected products in the online store.

How to get money from Ame?

You can withdraw your Ame balance in two ways: by converting it into Americanas products or by transferring it to another account via Pix.

Once you open the app and log in to your account. Ame will inform you about the change on the platform and provide a shortcut to transfer the balance to another account.

To transfer via Pix, you must:

• Open the Ame app on your mobile phone;
• Tap “Pix” and enter the Pix key of the target account (CPF/CNPJ mobile number, email, random key or agency and account);
• Select transfer amount;
• Complete the transaction.

Ame reported that once the Pix transfer has been approved, it cannot be canceled.

What happens if I don’t receive the money from Ame?

If you do not use the amounts by November 2 of this year, the Ame account will also be closed in the same way. However, the platform will initiate the transactions and thus money is withdrawn through the Central Bank Receivables Value System (SVR).

The other side

TecMundo reached out to Americanas to learn more about the closure of Ame Digital and the new benefits program, but the company had not been contacted by the time of writing this article.