Rosbank clients faced a blockage of funds when transferring them to T-Bank

In particular, the publication’s correspondent was no longer correctly displaying his bank account in the T-Bank application, although the funds, according to the official notification, were successfully transferred in full. T-Bank support promised to resolve the issue in the near future, but at the time of publication the balance was displayed incorrectly.

Due to technical problems with the display of funds, some Rosbank clients closed bank deposits ahead of schedule and lost interest income; In other cases, users were mistakenly charged fines for loans and debts accumulated on their accounts, the newspaper writes, citing reviews about the banks; forum .ru” and the T-Bank website.

In particular, customers complain about the inability to use funds in the account and the refusal of support staff to resolve these issues, as well as confusion in the transfer of customers’ personal data and payment information, which leads to blocking of accounts.

The press service of the credit institution told Kommersant that the technical problems were related to the storage of Rosbank data on “IT platforms of different generations” and emphasized that incorrect data after migration could be displayed by “less of 0.1% of customers”, and the errors were corrected “promptly”. At the same time, the bank did not respond to the question about possible compensation for clients’ financial losses.

Bank clients can count on the return of illegally written off funds, compensation for lost profits and moral damages if erroneous fines were accrued or interest was lost during the transfer of data, the forensic expert from the Veta think tank told the newspaper. , Alexander Terentyev. According to the chairman of the board of directors of the Financial Innovations association, Roman Prokhorov, banks, as a rule, strive to resolve these issues outside of court.

On January 1, 2025, Rosbank officially became a branch of T-Bank, having lost its own license. T-Bank’s parent company, T-Technologies (formerly TKS Holding), received control of 99.4% of Rosbank shares in August 2024.