According to our colleagues at The Wall Street Journal, Google and the popular fast food chain Wendy’s are testing a new AI chatbot that will work in car order spaces.
According to Wendy’s, the goal of the new technology is to streamline the ordering process and reduce long queues at restaurants.
Network director Todd Penegor says communicating with AI will make it look like you’re talking to a real employee.
This chatbot uses Google’s natural language models, but the training will be done using fast food chain products.
The AI is trained to recognize the abbreviations customers often use when ordering, such as “JBC” for “Junior Bacon Cheeseburger.”
It is reported that Wendy plans to introduce the system, which she created in partnership with Google, in one of her restaurants in the USA in early June.
Source: Ferra
I am a professional journalist and content creator with extensive experience writing for news websites. I currently work as an author at Gadget Onus, where I specialize in covering hot news topics. My written pieces have been published on some of the biggest media outlets around the world, including The Guardian and BBC News.
