Wildberries said it has “improved its arbitration service” and strengthened its “feedback channels” to challenge charges for substitution of goods. At the same time, the company describes the “substitution” of goods as a “highly sensitive” issue for entrepreneurs and says it has been working for several days to improve its arbitration mechanism.
In any case, the collection point is not fined – this procedure is temporarily suspended until all interaction mechanisms are improved. In addition, the owners of the collection points began to return the money, which was previously written off as a fine. In addition, Wildberries support service reviews about 3,000 tickets every day for problem cases.
Source: Ferra
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